Frequently Asked Questions
Your Junk Removal Questions, Answered (By Real Locals)
We know that inviting a team into your home or business to haul away your belongings can lead to a few questions. Here are the things our neighbors in Surrey, Delta, and White Rock ask us most often. If your question isn’t here, just give us a shout!
1. How does your pricing actually work?
We don’t believe in “mystery pricing.” Our rates are based purely on volume—that is, how much space your items take up in our truck. Whether it’s a small pile of boxes or a full house cleanout, you only pay for what we haul. We provide a free, no-obligation estimate before we touch a single item.
2. Are you “actually” local?
Yes! We live and work right here in the South of Fraser area. When you call us, you aren’t talking to a call center in another country. You’re talking to a team that knows exactly where the Cloverdale Fairgrounds are and exactly how tricky parking can be near White Rock Pier.
3. What items can you NOT take?
While we’re pretty much “junk superheroes,” even we have limits. For safety and legal reasons, we cannot haul hazardous materials. This includes:
- Wet paint and solvents
- Propane tanks or pressurized canisters
- Chemicals, pesticides, or motor oil
- Asbestos-containing materials
4. Do you recycle or donate items?
Absolutely. This is a huge part of why we do what we do. We hate seeing usable furniture or recyclable metal end up in the Vancouver Landfill. We sort through every load and divert as much as possible to local charities and recycling centers in Surrey and Delta.
5. How soon can you get here?
Because we’re local, we can often offer same-day or next-day service. If you’re in a rush to clear out a rental property or finish a renovation, give us a call at +1 604-512-2921 and we’ll do our best to fit you in immediately.
6. Do I need to move the junk to the curb?
Only if you want the exercise! One of the best parts of hiring Junk Removal Express is that we do all the heavy lifting. Whether your items are in the attic, the basement, or the back corner of the yard, just point to them, and we’ll handle the rest.
7. What happens if something gets bumped?
We take every precaution to protect your home (we’re experts at navigating tight corners!). However, for your peace of mind, we are fully licensed and insured. Your property is protected from the moment we arrive until the moment we drive away.
Have a specific item you’re unsure about?
The fastest way to get an answer is to text a photo of your “junk pile” to +1 604-512-2921. We’ll give you a quick estimate right over the phone!
Here is an expanded version of your Frequently Asked Questions. I’ve added more specific details that people in our community usually worry about, kept that friendly “human” tone, and tucked in those local keywords to keep the search engines happy.
Everything You’ve Been Wanting to Ask (But Were Too Busy Shoveling Junk to Call)
We get it—junk removal can feel like a big production. You’ve got questions about your driveway, your old appliances, and your wallet. Here is the “straight talk” on how we handle things at Junk Removal Express.
8. What if I have really heavy stuff, like concrete or dirt?
We call this “heavy fill.” While we can definitely handle it, these jobs are priced a bit differently because of the weight limits on our trucks. Whether it’s old patio stones from a Tsawwassen backyard or dirt from a garden project in Fleetwood, just let us know ahead of time so we bring the right equipment!
9. Can you help with estate cleanouts?
Yes, and we do so with the utmost respect. We know that clearing out a loved one’s home in White Rock or South Surrey is emotionally draining. Our team works quietly and efficiently, often working alongside family members to ensure that sentimental items are set aside while the rest is responsibly rehomed or recycled.
10. Do you do “curbside” pickups for a discount?
If you’ve already done the hard work of hauling your old sofa or those bags of trash to the curb or driveway, let us know! Since it saves our crew time and prevents us from entering the home, we can often offer a discounted curbside rate. It’s a great win-win for everyone.
11. What about old mattresses? I heard they are hard to get rid of.
You heard right! Most landfills have very strict rules (and high fees) for mattresses. But don’t worry—we take them! We ensure they are taken to specialized recycling facilities where the foam, wood, and metal springs are separated and repurposed.
12. Can you clear out a commercial warehouse or office?
Absolutely. We don’t just do houses. If you are a business owner in North Delta or Newton moving offices or just clearing out old filing cabinets and desks, we can schedule a time that doesn’t disrupt your work day. We’re fast, professional, and we provide invoices for your business records.
13. What’s the biggest “junk” mistake people make?
Honestly? It’s waiting too long! Clutter has a way of growing when you aren’t looking. A small pile in the corner of the garage in Cloverdale can turn into a mountain in just a few months. Our best advice? Give us a call while it’s still a “mole hill”—it’s cheaper for you and easier for everyone!
14. What if I only have one single item?
No job is too small. While we have a minimum load fee to cover the truck’s fuel and time, we are happy to swing by for a single fridge, a lone treadmill, or that one awkward TV stand that won’t fit in your car.
15. How do I pay?
We make it easy. We accept cash, credit, and e-transfers. No need to run to the ATM while we’re standing in your driveway; we’ve got the tech to handle it on the spot.
Still have a question?
We’re pretty friendly people—just ask!
- Call or Text us at: +1 604-512-2921
- Email or Book via: junkremovalexpress.ca